Ovadia Diamond Jewelry is committed to ensuring that your purchase reaches you safely and on time. Below are the details regarding our shipping methods, delivery times, and costs.

1. Shipping Locations

We ship both domestically within Israel and internationally to selected countries, including the U.S., UK, and Europe. If your country is not listed during checkout, please contact us at shipping@ovadiadiamondjewelry.com to inquire about possible shipping options.

2. Shipping Methods

We use reliable couriers to ensure the safe and timely delivery of your jewelry.

• Domestic Shipping (Israel):

  • In-House Couriers: For secure and efficient delivery within Israel.

• International Shipping (U.S., UK, Europe, and other selected regions):

  • FedEx Express International Shipping Only: Delivery in 2–3 business days for all international destinations.

3. Shipping Costs

Shipping costs vary based on your location and the size of the order.

The total shipping cost will be calculated and displayed during checkout.

Please be aware that customs duties, taxes, or additional fees may apply in your country and are not included in the purchase price or shipping cost.

4. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. For custom or personalized jewelry, please allow additional time for production, which will be communicated during checkout or via email.

5. Tracking Your Order

Once your order has shipped, you will receive an email with the tracking number and instructions on how to track your package.

6. Customs, Duties, and Taxes (International Orders)

• For U.S. Customers: No customs duties or taxes apply due to the Free Trade Agreement between the U.S. and Israel.

• For Other International Customers: The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. Once your package arrives in the destination country, FedEx will contact you directly to complete the customs clearance process and advise on any required payments. Please check with your local customs office for more information on these charges before placing your order.

7. Shipping Insurance

All orders are insured during transit. In the rare event that your package is lost or damaged in transit, please contact us immediately so we can assist you in filing a claim with the carrier.

8. Delayed or Lost Shipments

If your order is delayed or appears to be lost, please contact us at shipping@ovadiadiamondjewelry.com. We will work with FedEx to resolve the issue as quickly as possible. However, please note that we are not responsible for delays caused by customs or the shipping carrier.

9. Undeliverable or Returned Packages

If a package is returned to us due to incorrect shipping information provided by the customer or failure to collect the package, the customer will be responsible for any reshipping costs. We will contact you to arrange the reshipment once the package is received.

10. How to Contact Us

For any questions regarding your shipment or if you need help with tracking, please contact us at:

• Email: shipping@ovadiadiamondjewelry.com

• Address: Bezalel 4, Ramat Gan, Israel