Ovadia Diamond Jewelry ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services, and applies to users in Israel, Europe (including compliance with the General Data Protection Regulation - GDPR), and the U.S.

1. Information We Collect

We collect personal information when you use our website, place an order, or otherwise interact with us. This includes:

• Personal Identification Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Credit card details, PayPal information, or other payment information. We do not store credit card details; all payments are processed securely via third-party providers.

• Order Information: Purchase history, preferences, and other relevant order details.

• Website Usage Data: IP address, browser type, device type, and behavior through cookies and tracking technologies (see Section 6 for more on cookies).

2. Legal Basis for Processing Your Information (GDPR for European Users)

For European customers, we process your personal data in compliance with the GDPR under the following lawful bases:

• Contract Performance: To fulfill your orders, process payments, and provide customer service.

• Consent: When you sign up for our newsletter or agree to receive promotional communications.

• Legitimate Interests: For improving our services, analyzing website performance, or for fraud prevention.

You have the right to withdraw consent at any time where consent is the legal basis of processing.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery.

• Communicating with you about your order, providing customer support, and handling any inquiries.

• Improving our website and services based on user behavior and preferences.

• Sending marketing emails, special offers, or updates, if you have opted in. You can unsubscribe at any time. 

These data processing activities are carried out based on our legitimate interest in providing secure, efficient services and enhancing user experience

4. How We Protect Your Information

We take all necessary steps to ensure the security of your personal data:

• Encryption: Sensitive information like payment details is encrypted during transmission via Secure Socket Layer (SSL) technology.

• Data Retention: We store personal data for as long as necessary to fulfill the purposes outlined in this policy, subject to legal retention requirements.

• Access Control: Only authorized personnel and third-party service providers with a legitimate need have access to your information.

5. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Payment Processors: For securely processing transactions.

• Shipping Providers: To facilitate order delivery (e.g., FedEx).

• Service Providers: For services like email marketing, IT support, or analytics. These providers are required to protect your data and only use it as instructed by us.

We may retain and disclose data as required to comply with legal obligations, respond to legal requests, protect our rights, and prevent fraud or security breaches.

6. Cookies and Tracking Technologies

We use cookies to improve user experience, analyze site usage, and provide personalized content. These include:

• Essential Cookies: Necessary for the site to function properly (e.g., for order processing).

• Analytics Cookies: To analyze website traffic and usage patterns.

• Marketing Cookies: To show you relevant ads based on your browsing habits.

By using the Site, you consent to our use of cookies. You can control cookies through your browser settings, though disabling them may affect website functionality.

7. Data Transfer (for International Users)

Your personal data may be transferred and processed outside of your home country, including in Israel and the U.S. For European customers, Israel is considered by the European Commission to provide an adequate level of data protection. For other countries, we implement safeguards, such as standard contractual clauses, to ensure your data is handled securely and in compliance with applicable laws.

8. Your Rights (Under GDPR for European Users)

If you are a resident of Europe, you have the following rights under GDPR:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request corrections to any inaccurate or incomplete information.

• Erasure ("Right to be Forgotten"): Request the deletion of your personal data under certain conditions.

• Restriction of Processing: Request a temporary halt to data processing while we resolve your concerns.

• Data Portability: Request a copy of your data in a machine-readable format.

• Objection to Processing: Object to certain types of processing, such as direct marketing.

To exercise these rights, please contact us at ovadia@ovadiadiamondjewelry.com. We will respond to your request within 7 days.

9. Data Retention

We retain personal data only as long as necessary to fulfill our contractual, legal, and operational obligations, including for record-keeping and accounting purposes.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have unintentionally collected data from a minor, please contact us immediately.

11. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: legal@ovadiadiamondjewelry.com

• Address: Bezalel 4, Ramat Gan, Israel